Statement About the JCA’s Refugee Resettlement & Newcomer Services (RRNS) Program

duda • September 19, 2025

In Fall 2021, the JCA was thrilled to become a HIAS affiliate in refugee resettlement work. Over the last four years, this area of our organization has expanded more than we ever could have imagined: our Refugee Resettlement & Newcomer Services (RRNS) staff grew to 18 dedicated individuals, welcoming a total of 571 people from 24 countries to Maine. This work includes meeting newcomers at the airport, getting them settled into temporary and then permanent housing, providing stipends for essential expenses like groceries and rent, and helping them adjust to life in the United States through cultural orientations, assistance with medical appointments, enrolling children in school, employment searches, and so much more. Under the federal resettlement program, refugees are entitled to up to five years of services after their arrival.

 

And so, it is with deep devastation and disappointment that we share a very difficult decision made by the JCA’s Board of Directors to pause federally-funded refugee work at the end of the federal fiscal year, on Sept. 30, 2025.

 

The JCA Board, with input from staff, has spent many hours discussing our RRNS program over the last year. We pushed ahead more than once, taking financial risks for the organization to continue providing vital services. We’ve done this because we value this work as part of our mission and Jewish values. We respect and honor the time and energy the RRNS staff has put into their work for the last four years. And we recognize the significant needs of the RRNS clients as they continue to settle into their new homes in Maine. However, in the current political climate with massive grant cuts and unexpected changes to programs and decisions, it is not viable for us to take on further, substantial financial risks to run this program.

 

The JCA is many things and provides such an array of valuable and important services and programs to so many different people. We cannot knowingly agree to put the organization in financial jeopardy for the sake of one program or service area, no matter how much we value it. 

 

Over the last couple of months, our focus has been on helping both RRNS clients and staff be in the best position possible when September 30 arrives. In addition to the services we have continued to offer clients, we have been supporting staff as they look for their next roles and balance their ongoing work with their own well-being.

 

We’re truly sorry and heartbroken to be in this position. And yet, in hard times, we are always amazed by our wonderful community. Through the incredible generosity of a small group of transformational donors, the modest bright light we can share today is that we will be able to fund three RRNS staff positions privately in the next year. This will allow the JCA to continue to offer intensive case management services to many of the clients in continued need of care, as well as group programming. One position will include a caseload of clients who are experiencing significant barriers to self-sufficiency and need additional case management support to gain independence. Another position will offer case management to our most vulnerable Ukrainian clients, and the third position will directly serve our most vulnerable Afghan clients. We will also continue to identify ways we may be able to serve this population through other JFS programming in the months and years ahead.

 

The Board and leadership of the JCA are so proud and forever grateful for the incredible, selfless, and humanistic work of the RRNS staff, especially over these tumultuous past 10 months. We very much hope that one day the JCA can open our doors to this work more fully again, when the funding streams and federal partnerships required are more stable and welcoming of refugee populations. Please join us in gratitude for our departing staff, and support new Mainers in any way you are able.


May 4, 2026
After a four-month, intensive search, we are thrilled to announce that the JCA’s new Chief Executive Officer will be Susan Cohen, presently of London, England. After growing up in Massachusetts, Susan has spent the last 30 years of her career in Italy and the UK, with extensive senior leadership experience in the nonprofit and Jewish communal sectors. We were immediately struck by Susan’s relevant professional experience, but also her thoughtfulness, steady leadership style, clear sense of compassion, and her deep and enduring ties to Jewish life in Maine. Her father was born in Portland and raised in South Portland, and her grandparents were active members of the local Jewish community, where Susan enjoyed visiting regularly throughout her childhood. When considering this opportunity, Susan shared: “The JCA’s mission, especially its commitment to radical inclusivity and cultivating a thriving Jewish community, resonates deeply with me. I am inspired by the JCA’s growth, vibrant programming, and role as a convener across a diverse and expanding population. Uniting people across synagogues, agencies, and the broader community has been a defining feature of my leadership. I would be honored to help lead the organization into its next phase.” In addition to regularly visiting her family in Portland and Bangor as a child, Susan attended Bowdoin College for a year–and volunteered at the Hebrew School at Beth Israel Congregation in Bath!–before finishing her undergraduate degree at Georgetown University. She went on to receive a Masters in Public Policy from Harvard University, and then moved to Europe for international work opportunities. Susan raised her three adult children in London, and is now ready to make the move back to New England to be closer to her parents in the Boston area. We are confident that Susan’s meaningful experience in Jewish communal and social service nonprofit organizations will have a significant positive impact on the entire JCA community. As Executive Director (Chief Executive) of Six Point Foundation, she led a Jewish grantmaking organization supporting Holocaust survivors from inception through successful spend out, building partnerships across the Jewish communal landscape and designing initiatives with long-term impact. She then worked as a member of the senior leadership team at Nightingale Hammerson, a 350-person Jewish eldercare organization based in London. She is currently a senior leader at Oxfam, a global confederation of over 20 independent organizations working in 70+ countries to fight inequality and end poverty through humanitarian aid, long-term development, and campaigns. Throughout these roles, she has exhibited strategic and empathetic leadership, organizational excellence, keen financial oversight, and a deep commitment to inclusion and community building. The JCA Board of Directors would like to thank the Search Committee for all the time, energy, and professionalism that they brought to this process. We’re indebted to Rachael Alfond and Stefanie Levenson, who have been volunteering so generously as Acting Co-Directors during this transition, as well as the entire JCA staff for their ongoing commitment and hard work. We also want to thank JCC Association and our search consultant, Steve Engel, for their incredible support and guidance. Susan will take the next few months to wrap things up in London and make the big move to Maine, starting as CEO of the JCA in early August. We are all excited about welcoming her to our community this summer and to the work ahead under her leadership. Stay tuned for opportunities to meet Susan and help her settle into her new role and life here in the coming months!
April 22, 2026
On behalf of the entire team at the JCA, thank you to everyone who participated in the second annual JCA Mitzvah Day! This year, 87 volunteers gave back across 8 service sites, making a meaningful impact in our community. We are truly grateful to all who took the time to be part of this special day. We hope you’ll stay connected with us as we offer a variety of volunteer opportunities throughout the year.  Thank you for being part of this shared effort of Tikkun Olam—repairing our world, one act at a time. Your presence and energy made a real difference.
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