Refugee Resettlement Case Manager
Based on the tradition of “welcoming the stranger,” Michael Klahr Jewish Family Services (KJFS) provides supportive services to refugees from all backgrounds in order to assure their full integration into American society. Refugee resettlement is a humanitarian program designed to assist those who have been persecuted due to their race, religion, nationality, membership in a social group or political opinion, displaced from their home countries, and selected to come to the US through our federal US Resettlement Program.
KJFS seeks an energetic, compassionate, and detail-oriented case manager for newly arrived refugees and asylees. The overall goal is to help vulnerable clients become self-sufficient in their new communities by providing basic needs and a core group of services for a refugee’s first three months in the U.S. The Case Manager is responsible for all aspects of social service delivery for refugee families. As Case Manager, the individual will assist client families with a variety of basic needs services, including housing, public benefits, ESL classes, job programs, school enrollment, household budgets, public transit, banking and bills, medical care, referral for basic legal processes, and orientations. In addition, the case manager will advocate for clients as needed, helping them understand both their rights and obligations in our country. Refugee Resettlement is a hands-on, detailed, and time-bound program. Case Managers are responsible for complete and thorough case noting and documentation of services provided.
The primary responsibilities of the position include, but are not limited to:
- Provide core case management services under refugee resettlement program’s federal government contract, assisting with client needs related to housing, transportation, healthcare, and education over a three-month period.
- Assist clients with applications for public benefits, social security cards, state IDs, and other programs as appropriate.
- Develop and conduct cultural orientation workshops teaching newly arrived refugees about life in the U.S., including transportation, healthcare, housing, financial literacy, U.S. laws, cultural adjustment, and other topics.
- Track case deadlines and document all services in detail in case notes, physical files, and client tracking spreadsheets.
- Coordinate services with other organizations and volunteers to address needs related to employment, housing, health, and education services.
- Other duties as assigned by the Refugee Resettlement Program Manager.
- Bachelor’s Degree required. Degree in social work, human services, sociology, urban studies, international relations, or other related field, or equivalent professional experience preferred.
- Experience in direct service with refugee, immigrant, or other vulnerable and/or multicultural populations required.
- Enthusiasm, persistence, and positive energy; compassion and patience.
- Comfort using public transportation and a valid driver’s license. Ability and willingness to travel throughout the state for airport pick-ups, home visits, and appointment accompaniments.
- Outstanding attention to detail. Excellent organizational and time management skills.
- Ability to exercise sound judgment in decision-making.
- Language skills beyond English extremely helpful, especially Arabic, Swahili, French, Pashto, Dari/Farsi, Urdu, Burmese, Ukrainian, and/or Russian.
- This position requires the ability to work evening and weekend hours. Case Managers should be available outside of normal work hours for occasional client emergencies
This position reports to the Refugee Program Manager, and the job is part time, 15 hours per week, at $20 per hour. The position is non-exempt. The holiday schedule will follow the JCA preschool, and includes several Jewish holidays as well as Federal Holidays when they fall during regularly scheduled work time.
Interested applicants please send a cover letter and resume to Siobhan Whalen, Refugee Program Manager, at email@example.com. Applications will be reviewed on a rolling basis until the position is filled.